Frequently asked questions
How ordering, payment and tracking work. If your question isn't here, ask us on WhatsApp.
Do I need to live in the US to use your services?
No. Most of our customers live outside the US. You can form a US company, get an EIN and open US business accounts without visiting the US.
How do I know what is happening with my order?
Log in to your dashboard. Every order shows its status — awaiting payment, processing, on hold or completed — a progress bar, and each update our team posts. You also get an email for every update.
What does "On hold" mean?
It means we are waiting on something: usually a document from you, or a response from the state, IRS, bank or platform. The latest update on your order explains what is needed.
Which payment methods do you accept?
Bank transfer and Wise are available by default; card payments can be enabled. After you place an order, the payment page shows every option with exact instructions.
Do you guarantee bank or payment account approval?
Approval is always the provider's decision. We prepare a complete, accurate application and follow up with you until there is a decision. If something is rejected we explain why and the options you have.
Can I get a refund?
Government and third-party fees cannot be refunded once paid. Our service fee can be refunded if we have not started work. See our refund policy for details.
Is the state fee included in the LLC price?
No. Our price is for our service. Each state charges its own filing fee (for example Wyoming $100, New Mexico $50, Texas $300). You choose the state at checkout, and after you order we add the exact state fee to your order — you'll see it as "Payment due" on your dashboard and can pay it from your account balance or any payment method.
Can I keep a balance in my account?
Yes. If you pay us on WhatsApp, by bank or another way, we add it to your account balance. You can then pay for any order or state fee in one click. Your balance and every transaction are shown under Balance in your dashboard.